Family Support

Tell us about your parent or relative in Japan

For when the people who decide live in another city or another country. We are the ones in the room in Japan, and the written update comes back in English.

Care concierge

What to include

Where your parent or relative lives in Japan.
What changed in the last three months, and when you first noticed it.
Who needs updates and who can approve costs or decisions.
Whether there is an upcoming appointment, facility decision, or urgent family discussion.

After you send

Reply in two days

We read your message and send back the first items to check and the order to cover them in the free 30-minute call. Replies go out within two business days.

Missing facts only

We ask only for what is missing: the city where the person lives, any fixed deadline such as a discharge date, and whether a care-need certification has been applied for.

Scope and fee letter

If ongoing support fits, we send a written scope. It covers what we do and do not do, the fee, and how often we report. Nothing is charged until you agree to it.

The inquiries we hear most

Something feels different on the phone but you cannot name it. A discharge date is set and nothing is arranged. A facility search has started and the options will not compare. You are overseas and unsure what you can realistically do from there. These are the most common starting points, and the stage where organized help changes the most. Send the situation as it is, unsorted.

When the parent does not know yet

Family-side consultations before the parent is told are normal, both with us and at the community support center. Nothing you share reaches the parent. Early work focuses on what needs no consent at all: a dated record of what you have seen, a map of who to contact, and a read of what insurance would actually cover.

The first 30-minute consultation is free and does not assume an engagement. If the conclusion is that you can run the next steps yourselves, you leave with the sequence to do exactly that.