Family Support

Tell us about your parent or relative in Japan

Use this route when family members outside the home, outside the area, or outside Japan need visibility and coordination.

Care concierge

What to include

Send the context that will make the first reply specific

Where your parent or relative lives in Japan.
What changed recently: health, daily life, hospital visit, care need, or family concern.
Who needs updates and who can approve costs or decisions.
Whether there is an upcoming appointment, facility decision, or urgent family discussion.

After You Send

A first reply that makes the next step clearer

We sort the situation first

Your message helps us identify the care, medical, relocation, facility, or family-reporting questions that should be clarified before any scope is proposed.

We ask for only the missing facts

If we need more detail, we focus on practical items such as location, timing, health basics, family decision makers, and urgent deadlines.

Scope comes before ongoing work

If continuing support is appropriate, we define the support boundary, reporting rhythm, cost structure, and communication route before work starts.

The inquiries we hear most

Something feels different on the phone but you cannot name it. A discharge date is set and nothing is arranged. A facility search has started and the options will not compare. You are overseas and unsure what you can realistically do from there. These are the most common starting points, and the stage where organized help changes the most. Send the situation as it is, unsorted.

When the parent does not know yet

Family-side consultations before the parent is told are normal, both with us and with Japan's public consultation services. Nothing you share reaches the parent. Early work usually focuses on what needs no consent at all: the written record, the contact map, and understanding what the system offers, plus how and when to raise the subject with the parent.

The first 30-minute consultation is free and does not assume an engagement. If the conclusion is that you can run the next steps yourselves, you leave with the sequence to do exactly that.