How It Works
The first goal is not to sell a package. It is to understand the situation and make the next step concrete.
Care conciergeThirty minutes, free, online or in person. We ask where your parent lives, what changed recently and what deadline you are working to, such as a discharge date. Your parent does not have to join.
We list what is actually available in your parent's municipality and mark what cannot wait. If care certification has not been applied for, that goes first: a result is legally due within 30 days, but the median insurer takes 39.3 days.
You get one document covering what we do, who we contact and when you hear back, with the fee next to it. Nothing is billed until you approve both.
If you want us to continue, we speak to the care manager and providers on your behalf. We prepare hospital appointments and send the family a written update on the agreed schedule, in English and Japanese.
None of this is required. If your parent already holds a long-term care insurance certificate or a certification result notice, have those to hand.
No. The goal of the first conversation is to understand the situation and make the next step concrete. If our support is not the right fit, we say so and point you to the appropriate place to start, such as the local community support center.
That is the most common starting point. Most families arrive with no documents and no idea which office to call, and the 30 minutes are enough to fix that. The list above is optional; bring what you have.
No. Many families take the first-consultation summary and proceed on their own. Ongoing work starts only if you approve a written scope and quote.
The consultation and planning stages work fully online, and we schedule around overseas time zones. Where someone has to be there in person, our on-site coverage is centred on Kanagawa and we agree that scope case by case. Written enquiries are answered within 2 business days.
Clarify Japan's care system, local procedures, likely options, and the sequence of next steps.
Home Care CoordinationSupport practical coordination around home-care providers, family communication, and daily-life needs.
Facility Search SupportHelp families compare facility options, prepare questions, and understand tradeoffs before making decisions.
Medical CoordinationPrepare medical appointments, explain needs clearly, and align care and medical conversations.
Premium ConciergeBespoke concierge care for clients who need medical, care, and lifestyle coordination handled discreetly, as one scope, by one team.
Family Reporting SupportA steady, structured reporting rhythm that lets overseas and distant families actually see how a parent in Japan is doing, and act early when things change.
Accessible Travel SupportCare-aware coordination for travel in Japan with mobility, health, or cognitive needs, so the trip is planned around the person, not squeezed around the itinerary.
