Choosing a service
When in doubt, start with care navigation. It ends with a written sequence of what to confirm and in what order, usually beginning with the certification application, since a result is legally due in 30 days but the median insurer takes 39.3 days. If the problem is already specific, go straight to it.
- Home support that is no longer holding together: home-care coordination
- Comparing facilities or a tokuyo waiting list: facility search support
- Appointments, a discharge date or medication questions: medical coordination
- Several households, a guardian or strict privacy needs: premium concierge
Work moves between these as the situation changes. The same team keeps the context, so nothing needs re-explaining, and a change of scope goes back into writing before it starts.
Fees and ground rules
- The first consultation (30 minutes) is free, and nothing is billed until you approve a written scope and quote
- Scope, fees, and communication rules are confirmed in writing before work starts
- We accept no referral commissions from facilities or providers, so comparisons stay on your side of the table
- Work runs in English and Japanese, including reports to family members abroad
- Medical, legal, and tax judgments stay with licensed professionals; we prepare the ground and make the connection