For Luxury Long Stay
For discerning clients, families, and advisors planning an extended stay in Japan, we coordinate practical support around medical access, accessibility, privacy, and daily-life needs.
Private long-stay planning
A tourist stay keeps the visit simple but locks the traveller out of public insurance and municipal services. Accessible rooms, step-free station routes and vehicle transfers are therefore private arrangements. We confirm each one in writing with the operator before dates are locked.
One named contact receives updates and nobody is added without the client's written say-so. We answer inquiries within two business days and record every change to the plan. A non-disclosure agreement can be signed before any detail moves.
A visitor's stay is not covered by Japan's public care insurance, which follows the resident register. Medical access, accessibility and daily support are private arrangements from the start. The quote comes in writing before anything begins, and nothing is billed until you approve it.
A visitor is not enrolled in Japan's public medical insurance, so travel or private cover carries the cost. Clinics generally want a medical summary in Japanese before accepting a new patient. We prepare that document and the questions before arrival.
Step-free routes, accessible rooms and vehicle transfers have to be confirmed with each operator individually. One unconfirmed transfer can cancel a day. You get the confirmations and the unresolved items in one list before dates are fixed.
Named decision makers receive a written update after each step of the plan. Anything outside the agreed plan is proposed in writing and waits for approval. We do not improvise on someone else's behalf.
Health and itinerary details move through one channel to named recipients only. We can work under a non-disclosure agreement, and nothing travels beyond the people the client names. We take no referral fees from hotels, clinics or providers.
The first consultation is 30 minutes and free. What follows is a written plan covering medical access, accessibility and reporting, with the fee agreed before work begins. Coordination with providers happens in Japanese and comes back to you in English.
We build a Japanese-language medical summary and a medication list a clinic can act on. We also confirm which prescriptions are restricted in Japan before the client travels.
We confirm accessible rooms, step-free station routes and vehicle transfers directly with each operator. Every item is either confirmed in writing or listed as an open risk.
Updates go to named recipients on an agreed schedule, with a reply within two business days. Escalation rules name who is called first and who is called if that person cannot be reached.
How It Actually Moves
Nothing is committed until the plan, the fee and the confidentiality terms are agreed in writing. Five steps run between the first message and arrival. A non-disclosure agreement can be signed before the second one.
The engagement starts through a single contact route and we reply within two business days. We confirm who the client is and who is authorized to speak for them. Everyone outside that list is excluded from then on.
Before any health or itinerary detail is shared, we confirm the work sits inside what we do. We provide no diagnosis, no emergency response and no hands-on care. A non-disclosure agreement is signed at this point where the client requires one.
You receive one document listing what we will do, the fee, the reporting schedule and the escalation rules. Nothing is billed until the client or the authorized adviser approves it. Later changes are proposed in the same written form.
The Japanese-language medical summary, the medication list and the accessibility confirmations are finished before departure. Restricted prescriptions are identified while there is still time to substitute. If the stay is built around treatment, Japan's Visa for Medical Stay runs 90 days to one year through a registered guarantor.
Reporting runs on the agreed schedule to the named recipients. Any change is proposed in writing and recorded once approved. On-site presence is centred on Kanagawa and assessed case by case elsewhere.
A pre-arrival needs review, delivered in writing
A written plan for medical access, accessibility and daily support
Provider and itinerary questions prepared before commitments are made
A reporting schedule for named family members, advisers or travel organizers
Tell us the dates, the locations and who is authorized to decide for the client.
We say what is feasible and what falls outside what we do, including diagnosis and emergency response.
You receive the plan and the fee in writing, and nothing is billed until you approve them.
Each stay is quoted individually and the fee is agreed in writing first. These three patterns show the kind of coordination involved.
A family office arranges a two-month stay in Tokyo and Kyoto for an older client with mobility needs. We confirm accessible rooms and step-free routes with each operator in writing. The adviser receives a written update after each step and approves any change before it happens.
One member needs daily support, and the family does not want the whole itinerary built around it. We fix the appointment windows and rest periods first, then fit the rest of the plan around them. Hands-on care is delivered by licensed providers, never by us.
A client planning a quiet recovery stay needs a clinic that will accept them and a medication supply that does not break. We prepare the Japanese medical summary and confirm which prescriptions are restricted here. Emergencies still go to 119 and local emergency services, not to us.
The first consultation is 30 minutes and free. Premium support is then quoted individually, with the fee in writing before work starts. We take no referral fees from hotels, clinics or providers.
Information flows through one agreed channel, only to people the client or authorized representative has named. We can work under a non-disclosure agreement, and sensitive details are not shared beyond the agreed plan.
No. Package arrangements require a travel agency licence, which we do not hold. We coordinate care, medical access and accessibility, and we can prepare the questions for travel providers.
No. Medical institutions decide their own acceptance. What we do is prepare the groundwork: a Japanese-language medical summary, the questions and the coordination, so the conversation with providers goes as smoothly as possible.
Yes. We can work with an authorized representative once the client has named that person in writing. Updates then go to them and to nobody else.
English and Japanese. Coordination with local providers generally happens in Japanese, with reporting back in English.
Not on a tourist stay, because public insurance and municipal services follow the resident register. Address registration becomes an obligation once a stay passes the three-month mark, and the insurance and pension enrolment that follows comes with it. For a shorter visit, everything is arranged privately.
No. The quote follows the free first consultation and arrives in writing. Nothing is billed until you approve it.
Read these before fixing dates. The pricing page sets out what the free first consultation covers and when a fee starts.
Bespoke medical, care, and lifestyle coordination as one accountable scope.
Accessible Travel SupportCare-aware planning for travel in Japan with mobility or health needs.
Traveling to Japan with Elderly ParentsA care-aware planning guide for pacing, flights and accessible rail.
Elderly Concierge Services in JapanWhat coordination support does, and what it should not promise.
Medical CoordinationAppointment preparation and aligned care and medical conversations.
How It WorksThe structure of an engagement, from first contact to coordination.
Pricing ApproachHow consultations, projects, and bespoke support are quoted.
