What we offer
Fees and the payment schedule are explained in the free first consultation and set out in writing before any work starts.
| Service | What it covers |
|---|---|
| Initial consultation | Thirty minutes, free. We go through your parent's care needs and your goals for the return, then the preferred area, the timeline and likely obstacles. |
| Standard end-to-end coordination | Everything from assessment to admission into a private senior care facility, plus 30 days of follow-up. |
| Complex or premium coordination | Cases spanning several areas, heavy paperwork or an urgent date. Includes on-the-ground support in Japan, and the scope is agreed before work starts. |
| Ongoing care coordination (optional) | Monthly contact with the family, facility and authorized providers after placement. Includes a family update each month and follow-up on care concerns. |
| Care provider coordination in Japan (optional) | Finding and coordinating non-medical home care or companion services at home, or inside a facility where it allows them. |
Standard package scope
The standard package runs from the first assessment to 30 days after admission into a private senior care facility.
- An assessment of care needs, goals, preferences and timeline
- A facility search and side-by-side comparison of services, locations and costs
- Communication with facilities on behalf of the client and family
- Applications, interviews and tours arranged with each facility
- Records and documents gathered in the form facilities ask for
- Help with the long-term care insurance (kaigo hoken) application and certification
- A transition and relocation plan for the move itself
- Admission coordinated with the facility the family chooses
- Follow-up for 30 days after placement
A case moves to the complex package when it spans several areas of Japan, needs extensive documents, runs on an urgent date or needs someone on the ground. Its scope is agreed in writing before any work starts.
Alone or with us
The same five jobs, done from abroad by the family or handed to one team.
| Job | On your own | With us |
|---|---|---|
| Finding facilities | Japanese-only websites, phone calls in Japanese hours | A shortlist matched to care level, area and budget, compared side by side |
| Tours and interviews | Flights booked around each facility's availability | Visits and interviews arranged as a set, with video tours where the facility allows them |
| Documents | Each facility's own forms, guessed at from abroad | One document list, gathered in the form each facility asks for |
| Care insurance | Learning the certification process while the clock runs | The application and assessment visit prepared before they are due |
| The family | One relative carrying every call and decision | Everyone reads the same written summary and decides together |
Why start early
Long-term care insurance opens only after your parent is registered as a resident, and a certification result is legally due within 30 days of the application. The median insurer takes 39.3 days. In a care-type private facility the monthly care fee is set by the certified care level, so the order of registration, application and admission is worth planning before the flight is booked.
